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MusiCore Support
If you have questions or problems regarding our products or website, and you couldn't find an answer below in our FAQ, reach out to us at info@musicore.co
Questions About Products
Yes! All of our Products are 100% Royalty-Free!
This means that you can use all of our sounds in your tracks and release them without having to pay us any royalties. Once you buy a Sample Pack/Soundbank you also bought the right to use its sounds!
Royalty-Free does not mean you can re-release our products as your own. This is strictly prohibited.
If you have any questions about this, don't hestitate to contact us at: info@musicore.co
As soon as the Payment is complete, you will be redirected to an order page where you can download your Products!
You will also receive a Download Link to the E-Mail you used to make the order.
You can only download the product a total of 10 times. If you've chosen to create a customer account during Checkout, you will be able to download your products from there as well.
For most of our products, you need Third-Party Software as well to be able to use the product properly.
We clearly specify all the Third-Party Plugins you need on the product page.
Since we offer Digital Downloads, refunds are usually not possible, as it's very easy to abuse this system.
We only provide refunds in exceptional cases. If you feel like you need a refund contact: info@musicore.co
Questions About Buying
At musicore.co we accept the following payment methods:
- PayPal
- iDeal
- Credit Card (Visa, MasterCard, Amex, Maestro)
- Sofort Banking
- Giropay
- Bancontact
- EPS
- Apple Pay
Your Payment Details are 100% secured by SSL encryption.
We accept almost all major currencies. In our shop, we will charge you in EUR, but your Payment Provider will automatically convert that to your currency. Just don't forget to take currency conversion rates into account.
Yes. Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software.
The encrypted information of your order, your name, address, credit card or bank details can not be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
Since MusiCore is officially based in the Netherlands, we charge VAT on all EU customers. The VAT rate is based on your Billing Country. The VAT rate will automatically be adjusted based on your location.
However, all our prices are incl. VAT, this means that customers inside the EU pay the same price as customers outside of the EU.
